🛂 New Support Service from the Department of Home Affairs: Immigration Status Resolution
The Australian Government’s Department of Home Affairs has launched a vital new initiative to support individuals navigating complex visa situations. The Immigration Status Resolution Service (ISRS) is designed to assist people who do not currently hold a valid visa or are on a Bridging visa E.
This service is a significant step toward ensuring that vulnerable individuals have access to clear, compassionate, and practical guidance on resolving their immigration status.
🤝 Who Is This Service For?
The ISRS is specifically tailored to help people who:
- Hold a Bridging visa E
- Do not hold a valid visa
It’s important to note that the ISRS does not handle general visa enquiries or other visa types. If your situation falls outside the scope of this service, your enquiry may not receive a response.
đź“… How to Access the Service
There are two main ways to connect with the Immigration Status Resolution team:
1. Request an Appointment
You can submit an online request to meet with the ISRS team via the Department’s official form here.
2. Email Support
Reach out directly via email at status.resolution@homeaffairs.gov.au for assistance.
🏢 In-Person Community Visits
For those who prefer face-to-face support, ISRS officers will be available at select community locations across Australia. No appointment is necessary—just walk in during the scheduled times.
đź“Ť Upcoming Visits
Australian Capital Territory
- Belconnen Library – 6 November 2025, 10:15 am to 12:00 pm
- Gungahlin Library – 19 November 2025, 10:15 am to 12:00 pm
Victoria
- Mildura SMECC – 11 November 2025, 11:00 am to 7:00 pm
Other States and Territories
Currently, there are no scheduled visits in the Northern Territory, Queensland, South Australia, Tasmania, or Western Australia. NSW had already completed its visit.
đź“ť Final Thoughts
The Immigration Status Resolution Service is a compassionate and practical resource for individuals facing uncertain visa circumstances. By offering both digital and in-person support, the Department of Home Affairs is making it easier for people to seek help, understand their options, and take steps toward resolving their immigration status.
If you or someone you know is affected, and wish to access confidential and culturally-sensitive consultations before you contact the department, call us on 08 89481995. Help is closer than you think.